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Privacy Policy

Last updated: July 26, 2026

SelectDrive ("we," "us," or "our") is operated by SelectDrive LLC. We operate select-drive.com. This Privacy Policy explains the information processed by the public website, Pilot chat, customer accounts, booking and tracking tools, contact forms, payments, and email systems.

1. Information We Collect

We collect the following types of information:

  • Contact, account, quote, and booking data: Name, email, phone, mailing or pickup address, vehicle, route, dates, preferences, notes, and the information you submit in a form, chat, or account.
  • Authentication data: Magic-link and session records, login timestamps, and passkey public credential data. Your device's biometric data, such as a fingerprint or face scan, is handled by the device and is not sent to SelectDrive.
  • Payment records: Stripe processes the card entry. SelectDrive receives transaction status and limited payment details such as brand and last four digits, not the full card number.
  • Pilot conversations: Messages, session and visitor identifiers, generated answers, and any quote or booking information created from the conversation.
  • Trip and tracking data: Booking status, assigned driver details, location updates, route milestones, and pickup or delivery condition photos.
  • Driver applicant and workforce data: Contact details, date of birth, work eligibility, address and location, language preference, driver's license number and class, endorsements, restrictions, driving and work history, references, availability, vehicle experience, application answers, interview notes, consent records, and screening status.
  • Sensitive driver qualification data: When required for an approved role, this may include a motor vehicle record, background report, medical qualification, drug and alcohol program records, Clearinghouse status, road-test or equivalent records, accident history, and documents required for a driver qualification file.
  • Tax and payment data for selected workers: A tax identification number, tax forms, banking or payment instructions, business entity records, insurance records, and related payment information may be collected only during secure onboarding when the approved work relationship requires it.
  • Communications and suppression data: Emails, delivery status, contact history, unsubscribe requests, and records needed to avoid sending future marketing mail.
  • Device and analytics data: Consent choice, pages and interactions, browser and device type, approximate location, IP address, referrer, and session-replay or diagnostic data after analytics consent. See Section 3.

2. How We Collect Information

Website and API. Cloudflare serves the public website and processes the contact form. The application API and PostgreSQL database run on Railway. Form information may be stored in the application and delivered to SelectDrive by email.

Stripe Checkout. When you make a deposit or payment, your payment information is collected and processed directly by Stripe. SelectDrive receives only limited transaction details (last four digits, billing address, payment status). Stripe's data practices are governed by the Stripe Privacy Policy.

AI Chat. Pilot sends the messages and context needed to answer a request to Anthropic's API. Do not enter payment card numbers, passwords, government identifiers, medical details, military orders, or other sensitive information in chat.

Automated Email System. We use Resend as our email delivery service for transactional and follow-up communications. Resend processes your email address and message content on our behalf. Resend's data practices are governed by the Resend Privacy Policy.

Trip tools. A driver device can use the OwnTracks app to post GPS pings directly to SelectDrive's API, and Backblaze B2 stores inspection photos when configured. The private tracking page displays booking status and location to a person with the booking link.

Driver applications and screening. When recruiting is active, applicants will use the secure application linked from the driver recruiting page. SelectDrive may obtain identity, license, motor vehicle, background, qualification, and other job-related information from the applicant, prior employers, references, government systems, and screening providers only after providing any required disclosure and obtaining any required authorization. Do not send a license number, tax identification number, background report, or other sensitive applicant document through ordinary email or Pilot chat.

Analytics. After you accept analytics cookies, the site loads Google Analytics 4 and Microsoft Clarity. They may receive device, interaction, approximate-location, and network information under their own policies. Clarity can record session interactions for diagnostics. Declining analytics prevents the site from intentionally loading either tool through the consent manager. You can also use the Google Analytics Opt-out Browser Add-on.

3. Cookies

This website uses the following cookies and local storage:

  • Analytics consent: Browser local storage records whether you accepted or declined analytics.
  • Google Analytics and Microsoft Clarity: After consent, these services may set cookies or browser storage to measure use and diagnose the site.
  • Stripe: May set session cookies during the payment checkout process to maintain your payment session and prevent fraud.
  • Language preference: We use browser localStorage to remember your language preference on this website. This data stays on your device and is not transmitted to our servers.
  • Chat and account state: The site uses browser local or session storage for a visitor ID, current chat session, customer account state, session token, and a passkey-availability hint. Authentication may also use an HttpOnly session cookie.

We do not intentionally use the site for targeted advertising or retargeting. You can change the analytics choice with the cookie controls and can clear browser storage through browser settings.

4. How We Use Your Information

Information we collect is used to:

  • Respond to your inquiries and provide service quotes
  • Process deposits and payments for transport services
  • Provide AI-assisted quotes and service information via our chat assistant
  • Create and authenticate customer and driver accounts, including magic links and passkeys
  • Send transactional emails related to your booking or inquiry (confirmations, updates, receipts)
  • Assign a driver, provide private trip tracking, and store pickup or delivery documentation
  • Evaluate driver applicants, verify job-related qualifications, communicate decisions, satisfy customer and insurer requirements, create required workforce and safety records, and onboard selected workers
  • Administer payroll or contractor payments, tax reporting, insurance, scheduling, assignments, safety, investigations, and claims for approved drivers
  • Follow up on service inquiries through our CRM system
  • Honor unsubscribe and suppression requests
  • Improve our website and services based on aggregated usage data

5. Marketing Communications

We may send transactional messages about an inquiry, account, quote, booking, payment, or trip. Marketing email includes an unsubscribe method. You may also request suppression by replying STOP where invited or by contacting us. A minimal suppression record may be retained so the address stays opted out.

Our physical mailing address for CAN-SPAM purposes is: SelectDrive LLC, 4300 Grand Ave, Des Moines, IA 50312.

6. We Do Not Sell Personal Information

SelectDrive does not sell personal information for money and does not use it for targeted advertising. We do disclose information to service providers that operate the website and requested services, as described below.

7. How We Share Your Information

We disclose information as needed to operate the service:

  • Cloudflare -- hosts the public site, provides security and consent-gated delivery, and processes form submissions.
  • Railway and PostgreSQL -- host the application API and operational database.
  • Google Analytics and Microsoft Clarity -- receive analytics and diagnostic data after consent.
  • Stripe -- processes payment transactions. Stripe receives your payment information directly during checkout. Stripe is PCI DSS Level 1 certified.
  • Anthropic -- processes Pilot prompts and the context needed to generate a response.
  • Resend -- delivers transactional and follow-up emails on our behalf. Resend receives your email address and message content.
  • Backblaze B2 -- stores trip inspection photos and private driver compliance documents when configured.
  • Driver screening provider -- receives applicant information needed to run an authorized check when SelectDrive configures and uses that provider.
  • Driver location app -- a driver device may use OwnTracks to send location updates directly to SelectDrive's API.
  • Assigned drivers -- receive the booking details reasonably necessary to perform an accepted trip.
  • Screening and qualification providers -- receive the minimum applicant information needed for an authorized identity, license, motor vehicle, background, medical, drug and alcohol, Clearinghouse, or other job-related check. The applicable provider will be identified in the disclosure or consent presented for that check.
  • Insurers, staffing partners, payroll and tax providers -- receive information needed to evaluate, onboard, insure, pay, or administer a selected worker under the approved work model.
  • Commercial customers -- may receive a limited qualification or approval status, assigned-driver identity and contact details, or records required by contract or law. SelectDrive does not intend to disclose a full background report, tax identification number, or unrelated sensitive data to a customer.
  • Legal requirements -- we may disclose information if required to do so by law or in response to a valid legal process.

8. Data Retention

We retain information only as long as reasonably needed for the purpose collected, security, disputes, accounting, legal obligations, and suppression requests. Retention can differ by record and vendor.

  • Inactive Pilot sessions: Active or abandoned chat sessions are scheduled for deletion after 14 days without activity. A quote, booking, customer, payment, email, or suppression record created from a chat is a separate operational record and may remain longer.
  • Bookings, payments, photos, and communications: Retained for the service relationship and reasonable business, accounting, claim, and legal needs.
  • Driver applicant records: Retained while an application is active and afterward for the period reasonably needed for selection records, disputes, legal holds, insurance, and applicable employment or transportation recordkeeping. Before a secure application is activated, the applicant notice must state the approved retention schedule for candidates who are not selected. Until that schedule and deletion process are approved, SelectDrive does not invite sensitive driver applications.
  • Selected driver records: Retained during the work relationship and afterward for the applicable tax, payment, safety, qualification, insurance, claim, audit, and limitation periods. Different records may have different legally required periods.
  • Tax identification and payment data: Collected only for selected workers through secure onboarding and retained for required tax, payment, audit, and legal periods. It should not be submitted in a preliminary application.
  • Suppression records: May be retained so SelectDrive can continue honoring an opt-out.
  • Vendor-held data: Stripe, analytics providers, email providers, and hosting providers apply their own retention settings and legal obligations.

9. Data Security

We take reasonable steps to protect your information:

  • Payment data is encrypted and processed by Stripe, which is PCI DSS Level 1 compliant. SelectDrive never has access to your full credit card number.
  • AI chat conversations are encrypted in transit between your browser and our servers.
  • Form submissions are processed securely by Cloudflare Workers and forwarded via encrypted email delivery.
  • Email communications are transmitted via Resend's encrypted delivery infrastructure.
  • Passkeys use public-key credentials; biometric verification remains on your device.
  • Customer account routes require authenticated sessions, and private tracking links should be kept confidential. The driver application route is rate limited and protected by a bot challenge that is validated on the server. Driver portal and administrator compliance routes require an authenticated session, and driver compliance documents are stored as private objects retrieved only through short-lived signed links.
  • Sensitive applicant screening, tax, and payment data should be collected only through the approved secure provider or onboarding flow, with access limited to people and providers who need it for the stated purpose.

While we take reasonable steps to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of data transmitted to or stored through this website.

10. Third-Party Services

This website integrates with the following third-party services, each of which has its own privacy policy governing their data practices:

  • Cloudflare -- website hosting and form processing
  • Google Analytics -- website analytics
  • Microsoft Clarity -- consent-gated diagnostics and session replay
  • Stripe -- payment processing
  • Anthropic -- AI chat processing
  • Resend -- email delivery
  • Backblaze -- inspection photo storage
  • Applicant screening and qualification providers -- the specific provider and its privacy notice will be identified before an applicant authorizes the applicable check
  • Staffing, payroll, tax, or payment providers -- the specific provider and its privacy notice will be identified during onboarding if that service is used

This list describes the current site subprocessors and the categories planned for the inactive driver program. SelectDrive should update this section when a named screening, staffing, payroll, tax, or payment provider is selected and before sensitive applicant collection begins.

11. Privacy Requests, State Rights, and International Rights

Depending on where you live and which law applies, you may have rights to request access, correction, deletion, or a copy of personal information, or to object to or restrict certain processing. These rights can have identity-verification requirements and legal exceptions.

  • Access or correction: Ask what account information SelectDrive holds or update your profile through the customer account.
  • Deletion: Request deletion or anonymization, subject to records SelectDrive must or reasonably needs to retain.
  • Applicant report rights: A driver applicant may request information about a screening provider or report and may exercise any rights stated in the applicable standalone disclosure, authorization, or pre-adverse-action notice.
  • Marketing opt-out: Use the unsubscribe method or contact SelectDrive to be added to suppression records.
  • Analytics choice: Decline or reset analytics consent through the site's cookie controls.

Send a request to support@select-drive.com. SelectDrive may need to verify your identity before acting and will respond as required by applicable law.

California and other U.S. state privacy laws. Where an applicable state law grants these rights, you may request the categories or specific pieces of personal information collected, the sources and purposes, correction, deletion, or a portable copy. SelectDrive does not sell personal information for money and does not use the site for targeted advertising. SelectDrive will not unlawfully discriminate against a person for exercising an applicable privacy right. Authorized-agent requests must satisfy applicable verification requirements.

European Economic Area, United Kingdom, and similar laws. Where those laws apply, processing may rely on steps requested before a contract, performance of a contract, legal obligations, legitimate interests such as security and service administration, or consent where required. Applicable rights may include access, correction, erasure, restriction, portability, objection, withdrawal of consent, and a complaint to the appropriate supervisory authority. Data may be processed in the United States and other places where the listed providers operate, subject to safeguards required by applicable law.

12. Children's Privacy

This website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted personal information through this site, please contact us and we will promptly delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be reflected by updating the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of this website after changes are posted constitutes acceptance of the revised policy.

14. Contact

Questions, concerns, or requests related to this Privacy Policy may be directed to: